Returns, Refunds & Exchanges Policy

Last updated: 13 October 2026

At Indiehouse, we want your shopping experience to be transparent and straightforward.

Return eligibility

Eligible products delivered within India may be requested for return within 7 days of delivery.

Products must be unused, unworn, unwashed, and returned with original tags, packaging, and accessories intact. All returns are subject to verification and quality inspection.

Standard returns and refunds

For an eligible standard return, both the original outward shipping charge and reverse return shipping cost are borne by the customer.

Once the returned product has passed quality inspection, the approved refundable value will be issued as Indiehouse Online Credits, except where applicable law requires another refund method or remedy.

Online Credits

• Online Credits have no expiry date.

• Credits can be redeemed on the Indiehouse online store and at our Jaipur physical store.

• The same available credit balance applies across both channels.

• Credits are subject to account identification, balance verification, and the applicable redemption process.

Exchanges

One complimentary exchange service is available per eligible order, subject to product and size availability. Customer-paid shipping charges may apply to standard exchanges. Further exchanges may involve additional charges.

Wrong, damaged, defective or missing items

Please report such issues within 48 hours of delivery, with your order number, clear photographs and, where available, an unboxing video.

Once verified, eligible wrong or defective products will be replaced, with approved return and replacement shipping costs borne by Indiehouse.

This reporting process does not limit any statutory consumer rights.

Non-returnable products

For hygiene and safety reasons, the following are generally non-returnable unless received wrong, damaged or defective:

• Beauty and cosmetic products

• Perfumes and fragrances

• Jewellery

• Innerwear and personal-use products

• Clearance or final-sale items

How to request assistance

Email ecommerce@indieboho.in or WhatsApp +91 85298 72845 with your order number and the reason for your request.

Our support team will review the request and explain the next steps.

Nothing in this policy restricts rights and remedies available under applicable consumer protection laws.