Returns, Refunds & Exchanges
INDIE HOUSE / AFTERCARE
Last updated: 1 October 2026
How to start a return, exchange or defect claim
For a standard return or exchange, contact us within 7 days of delivery. If your item is wrong, missing, damaged or defective, please report it within 48 hours of delivery.
- Keep your order number ready.
- Take clear photographs of the product and the issue. For a wrong, missing, damaged or defective item, also include an unboxing video for verification.
- Contact our support team: WhatsApp +91 85298 72845 or email ecommerce@indieboho.in. Share your order number, photos and the reason for your request.
- Wait for our instructions. Our team will review the claim. For a verified wrong or defective item, Indiehouse will arrange a replacement and cover the approved return and replacement shipping. For other eligible requests, we will explain the next steps.
Requests are subject to the eligibility conditions below.
For eligible orders delivered within India, you may request a return within 7 days from delivery, subject to the eligibility rules below.
International orders
International orders are fully prepaid. Standard returns and exchanges are not available for international orders. Customers pay applicable international shipping charges, customs duties and import taxes. If you receive a wrong, missing, damaged or defective item, contact us promptly using the details below. Any mandatory rights under applicable law remain unaffected.
Return eligibility
Returned items must be unused, unworn, unwashed and in resalable condition with original tags, packaging and accessories intact.
Return shipping & refund
- For a standard return, both outward/original shipping and reverse return shipping are borne by the customer.
- After the returned item passes quality inspection, the approved refundable value is issued only as Indiehouse online credits. These online credits do not expire and can be redeemed for purchases at our online store or our Jaipur store using the same available balance.
- Shipping or handling charges are not added to online credits unless required by applicable law.
One exchange per order
One exchange per eligible domestic order is available, subject to stock availability. The customer pays shipping charges associated with an exchange. Size, colour or another available option may be exchanged where the product permits it. If the requested replacement is unavailable, we will help with another eligible option or online credits, as applicable.
Non-returnable items
For hygiene, safety or final-sale reasons, the following are non-returnable unless received wrong, damaged or defective: beauty/cosmetics, perfumes/fragrances, jewellery, innerwear and other personal-use items, and products marked clearance or final sale.
Wrong, damaged, defective or missing item
Please report the issue within 48 hours of delivery, sharing your order number, clear photographs and an unboxing video for verification. If the item supplied is wrong or defective, Indiehouse will arrange a replacement after verification. For approved wrong-item or defective-item claims, Indiehouse will bear the return pickup and replacement delivery charges. Our support team will provide instructions before the item is sent back.
For an item reported damaged or missing, our team will verify the details and confirm the appropriate resolution. Replacement availability and delivery timelines will be communicated after review. This policy does not restrict any rights or remedies available under applicable consumer law.
For cancellation before dispatch, please see our Cancellation Policy.
For help with orders, returns or exchanges, email ecommerce@indieboho.in.