Frequently Asked Questions
INDIE HOUSE / CUSTOMER NOTES
When will my order arrive?
Orders are normally processed in 1–3 business days. After dispatch, delivery is approximately 3–5 business days within India and approximately 10–20 days for international orders. International shipping is available to selected destinations subject to checkout serviceability. See Shipping & Delivery.
How much is shipping?
Free standard shipping applies to domestic orders of ₹10,000 or more. Domestic orders below ₹10,000 incur a ₹379 shipping charge. International shipping is calculated separately at checkout.
How do I track my order?
Tracking details are shared after dispatch through the contact details provided with your order, wherever available.
Can I return an item?
Eligible items delivered within India can be requested for return within 7 days of delivery. For a standard return, both outward/original and reverse shipping are borne by the customer. Approved refunds are issued only as Indiehouse online credits. See Returns, Refunds & Exchanges.
Do Indiehouse online credits expire, and where can I use them?
No, Indiehouse online credits do not expire. You can redeem the same available credit balance on the Indiehouse online store or in person at our Jaipur store. For balance or redemption assistance, contact ecommerce@indieboho.in.
Can I exchange an item?
Yes. One exchange per eligible domestic order is available, subject to stock availability. Customers are responsible for the shipping charges associated with the exchange. Size, colour or another available option may be exchanged where the product permits it.
Can international orders be returned or exchanged?
International orders are fully prepaid, with shipping charges, customs duties and import taxes paid by the customer. Standard international returns or exchanges are not available. Please report wrong, missing, damaged or defective deliveries promptly; mandatory consumer rights remain unaffected. See our Returns & Exchanges policy.
Which items are non-returnable?
Beauty/cosmetics, perfumes/fragrances, jewellery, innerwear and other personal-use items, and products marked clearance or final sale are non-returnable unless received wrong, damaged or defective.
What if my order is wrong, damaged, defective or incomplete?
Contact us within 48 hours of delivery with your order number, clear photographs and an unboxing video. For a verified wrong or defective item, Indiehouse will arrange a replacement and cover the approved return and replacement shipping charges. Damaged or missing-item claims will be reviewed and resolved by our team, subject to applicable consumer rights. Reach us on WhatsApp (+91 85298 72845) or at ecommerce@indieboho.in.
Can I cancel my order?
Yes, but only before dispatch. Once dispatched, the order cannot be cancelled. See our Cancellation Policy.
What if payment fails but money is debited?
If no order confirmation is generated, the bank/payment provider normally reverses the debit according to its own processing timeline. See Payments & Online Credits.
Will the items in my order arrive together?
Orders are normally prepared from our Jaipur store and sent together. If separate dispatch is required, our team will inform you.
For help with orders, returns or exchanges, email ecommerce@indieboho.in.